Refund and Cancellation Policy
This policy explains how SCRIPTSPARK PTE. LTD. (“we”) handles refunds and cancellation for points and membership sold on 12video at https://12video.ai. Charges are in US dollars.
1. What this covers
This policy applies to point packages and membership bought on 12video with a card. It is the refund and cancellation policy for those payments.
2. How billing works
Point packages are a one-time purchase. After payment succeeds, the points are added to your account. We do not charge that package again on a schedule. Membership is a single charge for the period you choose, either one month or one year. We do not store your card for automatic renewal, and we do not charge you again when the period ends. To continue after it ends, you place a new order. If you already have the same membership tier, the new purchase extends the current end date by another month or year. The price shown at checkout is the amount due for that purchase.
3. No card refund after delivery
Once payment succeeds and we have delivered the purchase, that fee is not refunded to the original payment method. Delivery means the points have been added to your account, or the membership period you bought has been activated. Credited points, whether or not you use them, and unused time on an activated membership are not converted into a card refund, except in the cases in the next section. Digital content and account access begin when payment succeeds.
4. When we refund
We refund the corresponding amount to the original payment method, or deliver what was missing, when: the same order is charged more than once; the amount charged does not match the price shown at checkout; payment succeeded but the points or membership were not delivered and we cannot deliver them within a reasonable time; the payment was not authorized by the account holder; or a law that applies to you requires a refund. After we approve a refund, the card issuer decides when it appears on your statement.
5. How to ask
Email L1653047477@gmail.com with the account email, the time and amount of the payment, and a short description. We will check the payment and reply.
6. Cancellation
Membership is a single payment for a fixed period and does not renew automatically, so there is no recurring subscription to cancel. You may stop using the service at any time. Membership you have already paid for remains available until that period ends. We do not charge you again unless you buy another plan or point package. You may ask us to delete your account. Unused points and remaining membership time are not converted into a card refund because of that request, except in the cases in section 4.
7. Contact
Operator: SCRIPTSPARK PTE. LTD. Contact: L1653047477@gmail.com